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1. Our Mission and Vision

2. Return and Cancellation Policies

3. Delivery Time

4. Product-Specific Return and Cancellation Policies

5. Requesting a Return or Cancellation

 

 

Our Mission and Vision

1.Mission:

Online purchases require flexibility and support. 7Fairy.com try to create a satisfying and enjoyable shopping experience for you.

Our goal is to make sure you are a happy customer and pleasant shopping with us. When you shop with us, your satisfaction is our no.1 priority. please feel free to contact us,we are always here to solve your problem

2.Vision

Deliver beautiful and happyness is our final goal. Women can be fairy in spring, Sheena in Summer, Athena in autumn and Elegant angel in winter.

 

Return and Cancellation Policies

Return Policy

1.14 days money back or replacement.

2. All returned items must be in brand-new condition, unused and with original tags and packaging.

3. Before you pay, please make sure your address in our site matches the address you would like us to ship to. Any non-received items caused by invalid address registered on our side are not in our refund or replacement policy.

4.Generally  buyer pays return shipping except the following condition .

       a. If your package is lost during shipping: Contact Customer Service to inform us you didn't receive your package. Once we confirm with the courier that your   package is lost, we will offer a refund or resend your items.

       b. We shipped you an incorrect item: Please contact our customers for an exchange or return with Customer Service before sending items back.

       c. We shipped you an item in the wrong color: You are eligible for a full refund after Customer Service confirms you received the wrong color. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.

       d. If we shipped you a defective or damaged item: You are qualified for a full refund. When make a request for your refund, it is necessary for you to provide Customer Service photographs which can clearly show the problem of the item as soon as possible. In addition, the courier number for this item and "Proof of Damage" documentation from your courier are also required. To reduce inconvenience, you can also open the item with the courier on the scene and see if there are any damages during shipping. If so, you can reject the item and inform us that you rejected the package so that we can ship you a new item immediately (excluding made-to-order items).

5. Size is not fit:14 days money back or replacement, buyer pays return shipping.

    Please check the size chart before buying. Our size of S M L XXL 3XL 4XL 5XL 6XL is Not USA or UK standard size of S M L XXL 3XL 4XL 5XL 6XL. Please choose your size based on our size chart.

For information on how to request a return, please see Requesting a Return or Cancellation below.


Cancellation Policy

Many orders can be cancelled at no charge up until shipment. When your order ships, you'll receive an email entitled "Shipment Notification for order#XXXXXXX with 7Fiary.com." Orders that have already shipped cannot be cancelled and will be treated as returns.

Exceptions: Due to the customized nature of custom made dresses, we only allow cancellations within the time frames listed in the Product-Specific policies below. Beyond the time limits, restocking/processing fees may apply to cancellations in these categories even if the order has not shipped. Please see the Product-Specific policies more details.

For information on how to cancel an order, please see Requesting a Return or Cancellation below.

 

Delivery Time

1. For non - custom products:

We ship the product 2-3 business days after receiving payment. A tracking number will be provided to you through e-mail (or EBay Messages) when the order is shipped.

2, Custom products: It should be cost 15~30 days in generally.

3. Shipping time:

No Shipping Methods Shipping Time Shipping Time(To Other Country)
1 Free Shipping 8~14 Business Days (TO USA/UK/AU) 12~20 Business Days
2 Standard Shipping from outside 8~14 Business Days (TO USA/UK/AU) 12~20 Business Days
3 Expedited Shipping from outside 3~5 Business Days
(TO USA/UK/AU/Canada/Mexico)
3~7 Business Days


Return: 14 days money back or replacement, buyer pays return shipping.

Product-Specific Return and Cancellation Policies

Weddings ApparelEvening DressesProm DressesCocktail Dresses & Events Dresses


Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including veils, shawls, and crinolines) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

Orders cancelled within 24 hours of payment confirmation* will be eligible for a full refund.

Orders cancelled 24 to before being shiped after payment confirmation* will be eligible for a 20% of the product purchase price.

Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please Login to My Orders to proceed.

When you receive an email entitled "Payment Confirmation for Order#_______ with 7Fairy.com",your payment has been confirmed.

Defective, Damaged or Misshipped Items

For information regarding defective, damaged, or wrongly shipped items, please see our General Return and Cancellation Policies above.

 

 

Overdue Orders

If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.

Items that cannot be returned or exchanged due to hygienic reasons

Personalized and dyed items, earrings (including jewelry sets containing earrings), and personal care items (including lingerie) are final sale, no returns or exchanges.


Return Process

1) Contact Customer Service within 14 days of your order's shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.

*When you receive an email entitled "Shipment Notification for order#XXXXXXX with 7Fairy.com," your order has been shipped.

2) Once Customer Service has approved your request, please send the item back to us as soon as possible.

Once received your returned package, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.

 

Requesting a Return or Cancellation


Returns

Please submit a ticket to Our Customer Service if you want to return an item. Once Customer Service has approved your request, please send the item back to us as soon as possible. When we have received your package, your return will be processed in 3 to 5 business days. 

If you are requesting a refund along with your return, please allow up to two billing cycles for your account to be credited once your items have been received and your return has been confirmed.


Cancellations Returns

Login To My Orders and click on the order you need help with. Once there, go to the right side of the page and look for the link that says "cancel." Orders that have already shipped cannot be cancelled.

 

If you can't find the answer to your questions about our Return and Cancellation Policies on this page, please feel free to visit our Contact Us page for customer service assistance.